Where can I buy Ride Engine gear?
We sell and support our products worldwide with the help of our global partners. To purchase gear please check out an authorized dealer in your area. Ride Engine Dealer Locator or http://www.rideengine.com/Find-A-Local-Dealer_3
I have a technical product question, who can help me?
Please check with your local Ride Engine Dealer or send us an email at firstname.lastname@example.org
Be sure to check out our Product Support Videos for helpful tips on repairing and maintaining your gear.
Can I ship internationally from rideengine.com?
We do not ship directly to International Customers. Please reach out to your local dealer/importer to purchase product. If you need help finding an authorized dealer in your area, please search the Ride Engine Dealer Locator
I would like to do will call pick-up, what is this and how does it work?
Will call is the method of delivery for gear that is purchased on our rideengine.com webstore that will be picked-up at our warehouse in N. Bonneville, Washington, the warehouse in Portland, Oregon or both warehouses pending on what gear you have ordered.
If you select will call you are choosing to pick up your gear during the designated hours and we will not shop your order. All will call orders must be approved. Once your will call order is approved and ready for pick-up, you will
receive one email that your order has “shipped” and second email with the will call instructions and directions.
Can I have some stickers?
We would be happy to send stickers out to you. All you need to do is send us a self-addressed pre-stamped envelope and we will get these out to you when we get your letter.
Send your sticker request to:
1218 Wasco Ave
Hood River, OR 97031
Can I work for Ride Engine?
Thank you for your interest in becoming part of our team. We pride ourselves in being a great company to work for in the action sports industry. At this time we do not have any open positions but if you would like to email us your resume and why you think you would be a good addition to our team we will keep your information on file should any opportunities become available that fit your qualifications.
Will you sponsor me?
Thanks for your interest in becoming a team rider! We do not have any open positions for riders right now. Please feel free get in touch with your local Ride Engine dealer or distributor to see if they’re looking for someone to help promote the brand and
What is your Warranty Policy?
What is your Return Policy?
To return or exchange your item you must have a Return Authorization Number ("RA#"). If you do not have a RA# please contact Customer Service at 509-427-4950. Authorized Dealers and Partners please be sure to contact your Sales Rep. or Customer Service prior to returning or exchanging items.
Please see details below regarding our return policy and process:
- All returns/exchanges must be submitted within 45 days of the original order date.
- Original sales order number is required to process all returns and exchanges.
- Return shipments without a RA# clearly marked on the outside & inside of the box, will not be processed.
- For all exchanges you must tell a Customer Service Representative what exchange item you would like to order as well as the shipping address for the exchange to be shipped to. This information is required prior to issuing a RA#.
- All returned item/s must be unused, in original packaging and in condition to be re-sold.
- Refunds will be processed pending receipt, review and approval of returned item/s.
- Refunds for the amount of returned item/s (excluding shipping) will be issued via the original form of payment or as a credit on the buyer’s account.
- Exchanges will be processed and shipped after return has been approved.
- Returns and exchanges are processed between 3-7 days of receipt.
- Please allow one billing cycle for credit card refunds to appear on your statement.
All returns and exchanges should be shipped to the below address. Please be sure to include the RA# on the outside
& inside of the box.
Attn: Returns (RA#_____)
390 Evergreen Drive
Suite E and F
N. Bonneville, WA, 98639
Don’t see your question listed?
Send an email to email@example.com
Why we collect personal information: Rideengine.com collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range of products available to you. In addition, we use your personal information to keep you in the loop on the latest information, special offers, and other information we think you'd like to hear about. From time to time, we may also use your personal information to contact you to participate in market research, so that we can gauge customer satisfaction and develop better services and products.
How We Collect Personal Information:
To save you time and make our web services even easier to use, some areas of the Rideengine.com website allow you to create an "Rideengine.com User Account" using your personal information. Here's how it works: Simply fill out a brief profile - your name and e-mail address - then choose a password for security. The system saves your information and assigns you a personal Rideengine.com User Account. Next time you order something from SkinIt.com, you can simply enter your e-mail address and password - the system will automatically look up the information it needs.
When We Disclose Personal Information:
Rideengine.com works with other companies that help us provide products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only.
At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.
How we protect your personal information:
Rideengine.com safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
Rideengine.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To place on-line orders with Rideengine.com, you must use an SSL-enabled browser such as Mozilla,Chrome, Firefox, Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
Collecting Other Personal Information:
Rideengine.com also uses third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
Rideengine.com Commitment to Privacy:
To make sure your personal information remains confidential, we communicate these privacy guidelines to every Rideengine.com employee. Rideengine.com does not knowingly solicit personal information from children or send them requests for personal information.
This website contains links to other sites. Rideengine.com does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via e-mail using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.