Ride Engine FAQ's
Find your answers to general questions.
Where can I buy Ride Engine gear?
How can I buy spare parts for my Ride Engine gear?
We sell many spare parts for gear in our current product line and do have some parts in stock from earlier years. Please refer to the following pages on rideengine.com:
Harness Parts + Accessories
Wetsuit Parts + Accessories
Foil Parts + Accessories
I have a technical product question, who can help me?
Can I ship internationally from rideengine.com?
We do not ship directly to International Customers. Please reach out to your local dealer/importer to purchase product. If you need help finding an authorized dealer in your area, please search the Ride Engine Dealer LocatorBack to Top
I would like to do will call pick-up, what is this and how does it work?
Will call is the method of delivery for gear that is purchased on our rideengine.com webstore that will be picked-up at our warehouse in N. Bonneville, Washington.
If you select will call you are choosing to pick up your gear during the designated hours and we will not ship your order. All will call orders must be approved. Once your will call order is approved and ready for pick-up, you will receive one email that your order has"shipped" and second email with the will call instructions and directions.
Can I have some stickers?
We would be happy to send stickers out to you. All you need to do is send us a self-addressed pre-stamped envelope and we will get these out to you when we get your letter.
Send your sticker request to:
1218 Wasco Ave
Hood River, OR 97031
Can I work for Ride Engine?
Thank you for your interest in becoming part of our team. We pride ourselves in being a great company to work for in the action sports industry. The best way to find out if we have an open position is to check our Careers page.Back to Top
Will you sponsor me?
Thanks for your interest in becoming a sponsored athlete! We do not have any open positions for riders right now. Please feel free get in touch with your local Ride Engine dealer or distributor to see if they’re looking for someone to help promote the brand and the sport in your region.Back to Top
What is your Warranty Policy?
We are here to help and get you back on the water. Please refer to our Warranty Policy and Warranty Form.Back to Top
What is your Return Policy?
To return or exchange your item you must have a Return Authorization Number ("RA#"). If you do not have a RA# please contact Customer Service at 509-427-4950. Authorized Dealers and Partners please be sure to contact your Sales Rep. or Customer Service prior to returning or exchanging items.
Please see details below regarding our return policy and process:
- All returns/exchanges must be submitted within 45 days of the original order date.
- Original sales order number is required to process all returns and exchanges.
- Return shipments without a RA# clearly marked on the outside & inside of the box, will not be processed.
- For all exchanges you must tell a Customer Service Representative what exchange item you would like to order as well as the shipping address for the exchange to be shipped to. This information is required prior to issuing a RA#.
- All returned item/s must be unused, in original packaging and in condition to be re-sold.
- Refunds will be processed pending receipt, review and approval of returned item/s.
- Refunds for the amount of returned item/s (excluding shipping) will be issued via the original form of payment or as a credit on the buyer’s account.
- Exchanges will be processed and shipped after return has been approved.
- Returns and exchanges are processed between 3-7 days of receipt.
- Please allow one billing cycle for credit card refunds to appear on your statement.
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All returns and exchanges should be shipped to the below address. Please be sure to include the RA# on the outside & inside of the box.
Attn: Returns (RA#_____)
390 Evergreen Drive
Suite E and F
N. Bonneville, WA, 98639
Don’t see your question listed?
Send an email to email@example.comBack to Top
Why we collect personal information: rideengine.com collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range of products available to you. In addition, we use your personal information to keep you in the loop on the latest information, special offers, and other information we think you'd like to hear about. From time to time, we may also use your personal information to contact you to participate in market research, so that we can gauge customer satisfaction and develop better services and products.
How we protect your personal information: rideengine.com safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. rideengine.com uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To place on-line orders with Slingshotsports.com, you must use an SSL-enabled browser such as Mozilla, Chrome, Firefox, Netscape Navigator 3.0 or later, or Internet Explorer. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
rideengine.com Commitment to Privacy: To make sure your personal information remains confidential, we communicate these privacy guidelines to every Slingshotsports.com employee. rideengine.com does not knowingly solicit personal information from children or send them requests for personal information. This website contains links to other sites. rideengine.com does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies. If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via e-mail using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.Back to Top
What are your website Terms and Conditions?
Last updated: January 25, 2018
Please read these Terms and Conditions ("Terms","Terms and Conditions") carefully before using the http://www.rideengine.com website (the "Service") operated by Slingshot Sports, LLC, a 7-Nation Company.
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites. The information found on the Service may contain errors or inaccuracies and may not be complete or current. Products or services may be mis-priced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.
We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
The Service and its original content, features and functionality are and will remain the exclusive property of Slingshot Sports, LLC (a 7-Nation Company) and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Slingshot Sports, LLC.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Slingshot Sports, LLC
Slingshot Sports, LLC has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Slingshot Sports, LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Oregon, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
If you have any questions about these Terms, please contact us.